Customer Service Representative - German Speaking

Customer Service Representative – German Speaking
Gdańsk, Poland
8,495 PLN gross/month (49 PLN/hour) + bonuses
Start Date: ASAP

About the Role

You'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk.

Please note their is no relocation so candidates must live in the Gdansk area.

Working Hours

• Shifts between 7:00 AM – 9:00 PM, Monday to Sunday
• Expect to work 2 weekends per month
• Full-time (40 hrs/week) or part-time (25–30 hrs/week) options
• Part-time salary is calculated pro rata

What You’ll Do

• Respond to customer inquiries via phone and email
• Handle bookings, complaints, and account issues
• Deliver fast, friendly, and accurate support
• Manage multiple tasks at once
• Follow company policies and hit performance targets
• Escalate and resolve complex cases when needed

Languages Required

• German (C1)
• English (C1/B2)

Compensation & Bonuses

• 8,495 PLN gross/month (based on full-time)
• Retention Bonus: Up to 1,500 PLN every 6 months
• Performance Bonus: Up to 5% monthly
• Anniversary Bonus: $150 gift after 1 year

€2k per month