DESCRIPTION
Do you have solid understanding of Microsoft Advertising (or major PPC platforms such as Google Ads)? Are you comfortable using Microsoft Copilot for advanced tasks? If so, we have an exciting opportunity for you to join our Microsoft Ads B2B Customer Experts team in our state-of-art premises in Piraeus.
About the RoleOur team provides expert troubleshooting and optimization support to advertisers using Microsoft Ads for their Pay-Per-Click (PPC) campaigns. In this role, you help resolve technical issues, deliver data-driven recommendations, and empower advertisers to maximize performance and long-term success on the platform.
What You Will Do• Diagnose & Resolve Issues: Quickly troubleshoot account setup, billing, disapprovals, conversion tracking, and platform functionality, using a consultative approach to understand each advertiser’s goals.
• Provide Clear, Confident Solutions: Deliver timely, professional resolutions and leverage Copilot tools to ensure accuracy, clarity, and trust.
• Recommend Performance Improvements: Identify optimization opportunities while resolving issues. Share data‑backed recommendations and educate customers on best practices and new Microsoft Advertising features, including Copilot workflows.
• Educate & Empower Customers: Teach advertisers how to use Copilot for campaign creation, reporting, analysis, and optimization. Highlight the value of UET, automated bidding, audience targeting, and conversion tracking.
• Build Strong Relationships: Offer proactive, personalized guidance that supports long‑term success.
• Support Recovery & Retention: Use active listening, questioning, and empathy to address concerns, rebuild trust, and guide customers toward resolution.
What We’re Looking For:Customer Interaction & Relationship Skills
- English language fluency (C1/C2)
- Experience in customer support, account management, or advertiser success
- Proven ability to build trust and manage challenging conversations
- High emotional intelligence and de‑escalation skills
- Consultative mindset with strong diagnostic questioning
- Ability to explain technical concepts to non‑technical users
Technical & Platform Skills
- Knowledge of Microsoft Advertising or major PPC platforms (e.g., Google Ads)
- Comfortable using Copilot for analysis, summaries, and recommendations
- Strong troubleshooting and problem‑solving skills
- Ability to interpret performance data and provide customer‑first solutions
Performance & Optimization Skills
- Experience building or optimizing paid search campaigns
- Understanding of bidding strategies, match types, quality score, and account structure
- Ability to use Copilot to improve analysis, reporting, and optimization suggestions
- Skilled in developing tailored recommendations that improve ROI and retention
Nice to Have
- Direct Microsoft Advertising experience
- Broader digital marketing exposure (analytics, tracking, audiences)
- Retention or churn‑recovery experience
- CRM knowledge (Dynamics, Salesforce, Zendesk, etc.)
- Familiarity with reporting dashboards or data visualization tools
- This is an on-site position, in our state-of-the-art premises in Piraeus, Greece
- Transportation provided for employees finishing after 10:00 PM
a. Compensation & Benefits
- Competitive monthly salary (14 salaries per year)
- Performance‑based bonuses (role dependent)
- Referral Program – bring friends and earn bonuses
- Private health care benefits
- Exclusive corporate discounts
b. Career & Development
- Full training by certified instructors
- Ongoing professional development and upskilling
- Opportunities to grow within a global, multicultural organization
- Exposure to international markets and projects
c. Work Environment
- Modern offices with comfortable break areas
- Free online Greek language courses
- Company events and community initiatives
- Great Place to Work® Certified employer
- Inclusive culture that values diversity and equal opportunities
- Join the Microsoft Ads B2B Customer Experts team to assist advertisers in optimizing their PPC campaigns.
- Candidates should have strong Microsoft Advertising knowledge, customer support experience, and excellent communication skills.
- Key responsibilities include troubleshooting issues, educating customers on Copilot, and providing data-driven performance recommendations.
- The position is on-site in Piraeus, Greece, offering competitive salary, bonuses, and ongoing professional development opportunities.
- The workplace features modern offices, transportation for late shifts, and a supportive, inclusive culture.
