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DESCRIPTION
Seize the opportunity to become part of a multicultural team and start your international career in Sofia!
Regarding your field of responsibilities:
As a Customer Support Agent, you will assist German-speaking customers with their questions and provide professional support across different communication channels. You will help customers find the right solutions while ensuring a positive customer experience.
Providing professional customer support via phone, email, and chat
Assisting customers with product-related questions and account inquiries
Troubleshooting technical issues and guiding users through solutions
Escalating complex cases to the relevant internal departments
Documenting customer interactions and following internal processes accurately
Ensuring a high level of customer satisfaction and service quality
Collaborating with international colleagues in a fast-paced environment
Your Profile:
Fluent German and English
Strong communication and interpersonal skills
Good technical understanding and problem-solving abilities
Customer-focused and solution-oriented mindset
Able to work independently as well as within a team
Flexible, proactive, and adaptable
Previous experience in customer or technical support is an advantage
Comfortable working in a multicultural and dynamic environment
Motivated to relocate to Bulgaria and gain international experience
Our Offer:
Work in Sofia, Bulgaria
Competitive salary package
€1,200 gross relocation bonus to support your relocation and initial rental costs
21 days of company-provided accommodation upon arrival
Support with finding long-term housing
Paid training and continuous professional development
Private health insurance and additional benefits
Full-time employment contract
International and multicultural working environment
Career progression opportunities within the company
Modern office facilities in Sofia
Social events and team-building activities
Why Sofia?
Sofia offers a great combination of international city life and an affordable cost of living. Bulgaria's capital has a growing international community, plenty of restaurants, cafés and nightlife, while beautiful mountains and nature are just outside the city.
It's a great destination if you want to gain international experience, meet people from around the world, and build your career abroad.
SKILLS
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