€2,000 Welcome Bonus | Lisbon | On-Site

Ready to put your Italian language skills to work in an international environment?

Join our international team in Lisbon and support customers with their insurance needs, while building your career with Concentrix.

What will you do?

As a Customer Representative (Italian-Speaking), you will support customers with their insurance policies and provide assistance throughout their customer journey.

Your responsibilities will include:

• Handle customer requests via phone and chat
• Provide clear information about insurance policies and services
• Process customer requests through the policy administration system
• Prepare and send replies, contractual documents and relevant information by email or post
• Update customer and policy information
• Process policy changes and payment detail updates
• Handle requests related to claims and cancellations
• Index and electronically archive documents
• Ensure a professional, clear and positive customer experience

What are we looking for?

You’ll be a great match if you:

• Have C2-level Italian
• Have a B2 level of English
• Have excellent verbal and written communication skills
• Communicate in a professional, clear and diplomatic way
• Have previous customer service experience – a plus
• Are proactive, organized and self-motivated
• Enjoy working as part of an international team

Don’t tick every box? We still encourage you to apply. Your experience may be a great fit for this or another opportunity at Concentrix.