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495 job offers found
English, German speaking jobs
495 job offers found
paid-campaign-management
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DESCRIPTION
Step into the heart of Lisbon’s tech scene and support one of the world’s leading short-form video platforms. In this on-site role, you’ll help business advertisers use the platform’s products effectively, solve technical issues, and contribute to a high-quality service operation trusted by global brands. If you enjoy digital marketing, structured workflows, and problem-solving, this is a strong match for you.
Your Responsibilities
As part of a dedicated support hub for advertisers, you will handle a blend of customer service and product-focused troubleshooting. Your role will include:
- Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools
- Managing end-to-end case handling, from initial investigation to final resolution
- Troubleshooting technical, product, and operational issues with accuracy and ownership
- Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
- Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
- Upholding high service quality by keeping users informed and driving satisfaction at each touch point
- Educating advertisers on product features, best practices, and common issue types
- This is a role where precision, curiosity, and empathy come together — ideal for someone who enjoys both tech and customer interaction
Skills, Experience & Mindset
You’ll thrive here if you:
- Have proven experience in paid campaign management (mandatory)
- Hold a degree in Marketing or a related field
- Bring hands-on experience in Digital Marketing
- Have previous exposure to a contact centre environment or an advertising tech support program
- Understand the basics of digital advertising and feel confident navigating social media products
- Show strong customer service skills and a proactive, solution-oriented attitude
- Feel comfortable working independently and collaboratively
- Speak German at native level (C2) and English at B2+
What’s in It for You
Beyond joining an international digital operations hub, you’ll benefit from a stable package and a structured environment designed to support your relocation, onboarding, and development:
- 1100 EUR base salary, paid over 14 months
- 200 EUR complexity bonus, paid over 11 months
- Meal vouchers at 7.63 EUR per working day
- A solid relocation package including accommodation and assistance with essential admin (NIF, SSN)
- A supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
- Training on tools, product features, and advertising workflows to help you succeed in the project
- The experience of working with one of the most influential global digital platforms, in a role that balances technical depth and client interaction
- This is a good opportunity if you like structure, hands-on learning, and a multicultural work environment.
Working Schedule
To keep things transparent and manageable from the start, the operation follows a clear schedule:
- Initial operational window: Monday to Sunday, 07:00–19:00
- Two main shifts: 07:00–16:00 or 10:00–19:00
Over time, the team may shift into a 24/7 rotational model, with two rotating days off. Anything related to scheduling changes will be communicated well in advance, so you always know what to expect.
SKILLS
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