Job Description

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as a Team Leader in Malaga (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in banking. 

As a Team Leader you will be accountable for the coordination of the day to day performance of a team of agents, ensuring all KPIs & SLAs are monitored, maintained and achieved. You will manage, maintain and utilise the competency framework for your team whilst motivating and developing each agent to maximize individual performance and improve customer satisfaction. 

You will set appropriate objectives to each agent in line with our overall business strategy and utilise performance management to appraise and evaluate each team member’s personal performance while assisting with their development plans. You will complete monthly one to ones and performance reviews in line with the Company requirements and manage adherence to schedules 

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Team Leader on our team, you will: 

- Answer team member questions, assist with problems, and oversee work to ensure quality and guideline compliance

- Manage relationships with both internal and external stakeholders, ensuring smooth communication and collaboration

- Promote a positive and supportive team environment to boost morale and encourage personal and professional growth

- Coach and mentor agents to help them reach their full potential, providing guidance and support when needed

- Conduct team meetings to share updates on best practices, expectations, and key performance targets

- Display excellent organizational and time management skills, with the ability to prioritize tasks and work flexibly

- Cultivate strong internal relationships across various departments to enhance overall business performance

- Ensure key performance indicators (KPIs) are met and support the leadership team in achieving business objectives

- Initiate action plans and activities to meet, exceed, or maintain department targets

- Identify areas for improvement and highlight development needs to project management

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

Concentrix is a great match if you: 

- Are native or proficient in Norwegian plus fluent in English 

- Have a high level of understanding of the customers’ products and services

- Possess excellent organizational, analytical and leadership skills

- Are articulate, dynamic, professional, and confident with a passion for customer service and commitment to excellence

- Have a flexible, proactive, “can-do” attitude

- Demonstrate excellent interpersonal skills with the ability to manage relationships at all levels across diverse cultural backgrounds (internally and externally)

- Have excellent IT skills

- Have a spotless history of economic and criminal records

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full-time, permanent contract: Monday to Thursday 08:00 to 16:00, Fridays 09:00 to 16:00

-  Salary offer: between of 26.976 and 30.576 euros gross/year + up to 3.240 euros gross/year + medical insurance. Possible salary growth after six months. 

- Full paid training for the company and the products you will be working on

- A modern centrally placed office in Benalmadena, right next to the beach area

Experience the best version of you! 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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