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DESCRIPTION
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, The Social Hub is a creative, soulful environment where people come to work, stay, learn, and play , but mostly, to just be themselves. We’ve traded the traditional hospitality script for a mix of vibrant social spaces, quiet corners for deep work, and high-energy spots for late-night cocktails.
Whether it’s a student finding their feet, a local joining a talk, or a traveller staying for a month, everyone here forms part of the same heartbeat. Based in the most iconic cities across Europe and moving toward a global future, we are building a place where community isn't just a buzzword, it's the reason why we open the doors every morning.
What You’ll Do
- Lead with presence on the floor, setting the tone across both Grandmother Café and Breakfast (and M&E, in Sunny).
- Cast your team through creative "auditions" like bake-offs and social sessions to find the realest personalities.
- Coach your crew to show up as their authentic selves rather than performing a script.
- Balance the cozy, intimate, rebellious energy of Grandmother Café with the flexible, community-driven atmosphere of Breakfast (and M&E, in Sunny).
- Trust your intuition to adjust the lighting, music and flow of the room in real time.
- Keep the operational foundations solid so the team has the freedom to focus on the guests.
- Create structure and clarity so your team can perform with confidence.
- Keep service consistent without making it feel rigid.
- Use data and insights to improve how things work.
- Ensure compliance, safety and quality standards are always met.
- You bring significant experience leading teams in hospitality or community-focused spaces.
- You have a natural ability to read people and energy, responding with empathy and clarity.
- You bring the courage to make bold hiring choices, favouring "spark" over "safe" profiles.
- You have a coaching mindset and love helping people grow in confidence and skill.
- You bring a solid understanding of the business side without letting it overshadow the guest experience.
- You have fluency in both English and Dutch.
- You bring a sense of calm confidence, even when the space gets busy and chaotic.
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
SKILLS