• Answer customer questions by phone, email, or chat
• Support premium members with their issues
• Find out what the customer’s problem is and guide them to a solution
• Record what you did and mark the case (for example, if it’s a bug or a common issue)
• Typical tasks: help with account problems, solve video playback errors, or fix uploading issues
• Provide basic troubleshooting in a clear and friendly way

You can appy for a senior position, if you have at least 12 months of Customer Support experience. within Contact Center to be considered a Senior Agent. 

With less experience you can apply for a Junior Agent position.

Private health insurance (with dental and family plan), Life insurance and free portuguese classes. 

Relocation Package: Assistance with all necessary documents and a €2,500 reimbursement for relocation costs, paid with the first salary.