About the company

Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.

What will you do?

Deliver professional support for digital products and services

Utilize CRM software, ticketing systems, and support tools efficiently

Communicate with users via phone, email, and chat

Resolve inquiries within agreed SLAs using internal resources and protocols

Consistently meet performance targets including customer satisfaction and resolution rates

Collaborate with peers to improve service and share best practices

Stay updated on product developments and participate in training sessions

Candidate profile

Fluent in Danish and English

Strong interpersonal and customer service skills

Able to follow structured processes and guides

Excellent active listening and problem-solving abilities

Quick to learn new technologies and adaptable to change

Customer-focused mindset with a positive and collaborative attitude

No prior tech experience required—just eagerness to learn and help others

Employer offers

Financial relocation support (transport, hotel stay, rent assistance)

Flexible contract types, including part-time options

Fully paid training

Stable employment with career development opportunities

Attractive salary and additional health insurance

Access to 50+ employee benefits and services

Positive, international working environment

Continuous learning and support

Employee referral bonuses

About Sofia

As Bulgaria’s capital, Sofia offers a vibrant blend of modern amenities and historical charm, with affordable living, excellent transport, and a growing international community. Enjoy scenic mountains, rich cultural heritage, and a lively city life while building your career in a flourishing tech hub.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7,000 candidates secure their dream jobs.