Join a dynamic service desk environment where you will provide first-line IT support, resolve technical issues, and deliver excellent customer service to end users. Benefit from a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.

Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.

Act as the first point of contact for IT incidents and service requests

Receive, log, and manage support tickets via phone and email

Provide first-line remote support for end-user devices, networks, applications, and peripherals

Prioritize incidents and requests based on business impact and urgency

Take ownership of user issues and provide timely updates throughout the resolution process

Deliver excellent customer service while following IT service management principles

Create and maintain support documentation and knowledge base articles

Fluent in Finnish(C1+), Estonian(B2+), and English, both written and spoken

Excellent communication and active listening skills

Ability to work independently and take ownership of tasks

Previous IT support experience is an advantage, particularly with password resets, software installation, and user management

Basic understanding of computers, networks, software, mobile devices, and cloud technologies

Strong sense of responsibility and critical thinking skills

Hybrid work model

Long-term and stable employment

Performance bonus

Additional compensation for night shifts and Czech public holidays

Meal allowance

Multisport card

Benefit card

Comprehensive onboarding and continuous training opportunities

25 days of paid annual leave

Modern office in central Brno with game room, silent zone, and kitchen facilities

Expat Assistance Services

Relocation package

Regular team-building activities

Brno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7000 candidates secure their dream jobs.