This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Provide first-level IT support to end users (onsite)

Handle ticketing system and user requests

Prepare, deploy, and replace IT equipment (laptops, monitors, peripherals)

Troubleshoot basic issues in Microsoft environment (Outlook, Excel, Word, SharePoint, OneDrive)

Support basic mobile device configuration (iPhone)

Perform light hardware tasks (battery, screen, keyboard, monitor replacements)

Assist with basic server room tasks (cabling, connecting/disconnecting devices)

2-3 years experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements

MS Office 365 skills

Scripting, coding skill will be considered an advantage

Able to solve simple hardware issues

iOS, Android advanced user,Basic Networking skills

Knowledge of Active Directory, permissions

Team Player and Analytical Thinking

Open and positive personality and ability to manage stress effectively

Customer oriented (Service awareness) with good interpersonal and communication skills

Able to adapt in a fast evolving technology environment and ability to learn

Able to assume day to day responsibilities generating specific deliverables

Relationship-builder, at ease with people and capable of quickly building trust

Language skills: Proficiency in local language and a good level of English.