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Italian Player Support Specialist for Supercell Game Account

Sofia , Bulgaria

TELUS International Europe

Mandatory:

English Advanced

Italian Proficiency

Company

TELUS International Europe

Employment type

Full time

Experience

Entry level

DESCRIPTION

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

TELUS International Bulgaria is looking for passionate player support specialists for Supercell Account.

Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy!

A typical day:

Be every player’s trusty advisor
Respond to gamers' queries and email and chat
Identify and assess customers’ needs to achieve satisfaction

Sounds good, right?

REQUIREMENTS

If you have:

Fluency in Italian and a good command of English
Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
Player empathy and understanding a player’s perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team’s success

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