English-speaking Customer Support Agent to Limassol, Cyprus

Join our client's Customer Support team and become part of one of the world's leading iGaming companies. You'll provide first-class support to customers via chat and email while enjoying excellent career development opportunities, a comprehensive relocation package, and a vibrant international work environment.

Our partner aims to become the global leader in gaming entertainment by offering customers the most engaging and reliable experiences, transforming the gambling industry. With over 30 renowned brands, they prioritize sustainability and long-term growth, committed to revolutionizing the industry for players, their business, and entertainment as a whole.

Provide exceptional customer support via chat and email in English

Deliver a high-quality customer experience by resolving inquiries efficiently and professionally

Investigate customer concerns and identify the best possible solutions

Resolve product and service issues while ensuring customer satisfaction from first contact

Escalate complex cases to the relevant departments when necessary

Promote responsible gaming and ensure compliance with company policies and licensing requirements

Stay up to date with internal processes, procedures, and regulations

Contribute to team success by achieving performance targets and maintaining high service standards

Participate in onboarding and ongoing training programs

Build positive customer relationships by going the extra mile in every interaction

Native-level English 

Previous customer service experience is an advantage but not required, as full training is provided

Excellent communication and active listening skills

Customer-focused mindset with the ability to adapt to different customer needs

Comfortable working with computers and confident touch-typing skills

Strong attention to detail and problem-solving abilities

Able to perform well in a fast-paced, shift-based environment

Responsible, reliable, and committed to delivering high-quality service

Competitive salary with monthly performance bonuses

Monetary vouchers for birthdays and special occasions

Comprehensive in-house training and career development opportunities

Modern office with a fully equipped kitchen and entertainment area

Optional medical insurance and pension plan

Monthly lunches, company events, team competitions, and social activities

International, supportive, and family-oriented work environment

Opportunity to grow within one of the world's leading iGaming companies

Relocation package including flight, airport transfer, and three weeks of free accommodation

Monthly housing allowance

Full relocation support, including assistance with finding accommodation

Enjoy an exceptional Mediterranean lifestyle with over 300 days of sunshine each year. Cyprus offers a low crime rate, beautiful beaches, breathtaking nature, and a welcoming international community. With English widely spoken, favourable tax rates, and direct flights to most European cities, Cyprus is the ideal destination for combining career growth with an outstanding quality of life.

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting Multilingual–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.