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DESCRIPTION
ServiceNow ITSM Lead Consultant (French-speaking)
Our purpose is to make the world more sustainable by building trust in society through innovation. As a global digital transformation partner, we work with customers to design and deliver solutions that drive enterprise-wide digitalization while contributing to the United Nations Sustainable Development Goals (SDGs).
We offer a broad portfolio of products, services, and solutions, and we collaborate closely with our clients to solve complex business and societal challenges.
Role overview
As a ServiceNow ITSM Lead Consultant, you will lead the design, development, and optimization of ServiceNow ITSM solutions. You will play a key role in shaping technical solutions, ensuring development quality, and applying best practices across the platform.
This role requires strong hands-on ServiceNow development experience, a solid understanding of ITSM processes, and the ability to validate and improve solutions using structured testing and automation.
Key responsibilities
Solution design
Design functional and technical solutions for new features and platform enhancements
Development & configuration
Develop and configure ServiceNow applications, workflows, and platform components
Lead implementation, enhancement, and support activities
Development validation & quality
Ensure fixes, updates, and new features meet defined functional and technical requirements
Apply best practices for development, testing, and release management
Issue management
Identify, document, and track defects and issues during development and testing phases
Testing & automation
Use ServiceNow Automated Test Framework (ATF) to create and execute automated tests
Support continuous improvement through structured validation and testing processes
REQUIREMENTS
Required skills and experience
ServiceNow expertise
Strong knowledge of ServiceNow, with a heavy focus on IT Service Management (ITSM)
Some exposure to IT Operations Management (ITOM) is a plus
Development & QA practices
Experience with test management, defect tracking, development validation, and test automation
Testing tools
Hands-on experience with ServiceNow ATF
Experience with other automation tools such as Selenium is an advantage
Analytical skills
Strong problem-solving skills with the ability to analyze data and recommend improvements
Profile requirements
6–8 years of relevant ServiceNow experience
Background in implementation, development, and support roles
Fluent in French and English (written and spoken)
OFFER
Salary €30,000-46,000 per year
SKILLS
French
Software Engineer
Software Developer
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