Join our Nordic Zalando Customer Experts team in Crete, one of the most popular destinations in the world!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along with flavorful Greek cuisine – sound like an option you’d like to explore? Jump head-first into the Mediterranean experience and join our ever-growing Nordic Zalando Customer Care team in one of the most popular destinations in the world – Chania, Crete!

If you are fluent in Swedish and possess an unparalleled passion for self-expression through fashion, grab the opportunity and come work with Zalando, Europe’s leading online platform for fashion and lifestyle.

Join a community with an unwavering commitment to sustainability and D&I, dedicated to finding solutions for every aspect of the fashion journey; all of this, while enjoying your stay on a Greek island famous for its rich culture, fabulous landscapes and buzzing nightlife, where you will also get the chance to socialize, build your professional network, improve your communication skills and enrich your CV with notable work experience.

 Be part of the change and join us in beautiful Crete!

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Crete!

What you will bring:

• Fluency in Swedish
• Very good use of English – both in written and spoken language
• Work experience in the field of retail is welcome
• Familiarity with e-commerce will be considered an asset
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Computer knowledge/tech savviness
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete relocation support (flight ticket to Chania, Crete, pick-up & drop – both at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• A generous bonus scheme
• Fully remunerated training by certified instructors
• Refer-A-Friend: Bring your friends and receive great bonuses!

• Health care benefits and numerous other discounts
• Consistent support for anything you may need along the way
• State-of-the-art premises – including an amazing activity room with a fully-equipped gym, table tennis table and TV
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace
• Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.