Location: Lisbon, Portugal (Remote anywhere in Portugal)

Salary: €30,000–€46,000 per year (base)

Start date: End of February

About the role

We are looking for a German-speaking ServiceNow ITOM Developer to join our team. You will work primarily with ITOM Health and On-Call in the ServiceNow environment, supporting reliable and scalable IT operations.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a global digital transformation partner, we work closely with customers to design and deliver solutions that drive enterprise-wide digitalization while contributing to the UN Sustainable Development Goals (SDGs).

Key responsibilities

Develop and support ServiceNow ITOM Health and On-Call solutions

Work with the Service Reliability Management (SRM) plugin

Configure and manage On-Call schedules

Design and maintain Access Control Lists (ACLs)

Apply ITIL 4 principles in day-to-day development and operations

Working conditions

Standard working hours (e.g. 8:00–17:00), with flexibility

Remote work anywhere within Portugal

Eligibility

Candidates must already be living in Portugal

Valid legal right to work in Portugal is required

No relocation package is offered

Proven experience as a ServiceNow ITOM Developer

Strong knowledge of ITOM Health, including the SRM plugin

Experience managing On-Call schedules in ServiceNow

Solid understanding of ACLs

ITIL 4 knowledge

Fluent German (spoken and written)