- Solve any kind of customer’s doubt or complain regarding our Client

- Log call details onto call management systems and provide response and resolution within SLA

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

- Escalate potential service issues

- To follow all the processes and procedures of the project

- Provide cover for other Agents in their absence, either within the same team or across teams

- Ensure contractual SLA is maintained

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in German plus advanced English

- Are goal and customer service oriented

- Have a good disposition to work in a customer service environment

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.

- 39 hours/week: Rotative Monday - Saturday 08h - 17h or Rotative Monday - Saturday 11h - 20h 

- Salary 20.623 euros gross/year + up to 2.440 euros gross/year in bonus 

- Remote from Spain

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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