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Job offers with languages in Europe
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DESCRIPTION
Are you ready to embark on a new adventure in the captivating city of Fez while working as a customer service specialist for an esteemed international contact center? Join our team and be a part of a project that is a key player in the telecommunications market in Belgium and Luxembourg. With our own fixed and mobile networks, we provide both residential and business customers with top-notch fixed and mobile connectivity services along with convergent offerings including internet, telephony, and television.
Responsibilities:
- Provide expert advice and recommend tailored packages to customers based on their needs.
- Address customer inquiries and requests regarding services, products, and their functionalities.
- Handle billing and manage customer accounts efficiently.
- Manage customer requests, disputes, and claims with professionalism.
- Redirect calls to the sales team as necessary.
REQUIREMENTS
- Proficiency in Dutch is essential.
- Previous experience in customer service is advantageous.
- Must have a clean criminal record.
- Strong motivation to work in Morocco for the long term.
