workforce-planning job offers in Europe

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jobs of cpm at europe language jobs

Performance Analyst for AIRBNB

Spain » Barcelona

Customer Service » Workforce Planning

Languages: English (Proficiency)   Spanish (Advanced)  

Job purpose:<br /> <br /> The Performance Analyst uses analytical tools to extract, transform and load data to generate reports, dashboards, alerts and scorecards for an organization. These reports enable managers to easily find and share the information they need to make decisions.<br /> <br /> Responsibilities:<br /> <br /> Work with knowledgeable colleagues in various parts of the business to define, design and develop analytic solutions to ameliorate a business need.<br /> <br /> Implement reports and dashboards, as required, incl...

jobs offers of arvato at europe language jobs

Workforce Assistant for Engie (M/F) - Lisbon/PT

Portugal » Oeiras

Customer Service » Workforce Planning

Languages: French (Mother tongue)  

For our business in LISBON, PORTUGAL we are currently looking for a Work Force Assistant (male/ female).<br /> <br /> <br /> <br /> Responsibilities:<br /> <br /> Forecasting, scheduling and real time controlling;<br /> Compliance Management:<br /> - Ensures that Contact Centre is aware of legal requirements and that work processes are adapted to meet those requirements.<br /> <br /> - Manages schedule adherence reporting and operation team´s feedback process regarding disciplinary actions for schedule adherence and call centre policies that i...

Jobs by People s Place at Europe Language Jobs

Workforce Management Specialist Traffic Control (m/f)

Netherlands » Maastricht

Customer Service » Workforce Planning

Languages: English (Proficiency)  

The company is the central point of contact in Europe, caring for the needs of current and prospective customers. More than 30 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.<br /> <br /> Workforce Management Specialist, Traffic Control (m/f) English, Maastricht<br /> <br /> Your Responsibilities:<br /> • Ac...

jobs in sellbytel at europe language jobs

Real time Analyst - Gtech

Spain » Barcelona

Customer Service » Workforce Planning

Languages: English (Proficiency)  

We are looking for new Real Time Analyst in GTech!<br /> <br /> Are you up for the challenge?<br /> <br /> Brief overview of role:<br /> <br /> Analyzing and monitoring to real-time staffing levels and call volumes, busy lines, production issues and schedules and its adherence sets to reach the service targets and raise any issues to the management team.<br /> <br /> Main tasks:<br /> <br /> ·Monitor live and non-live queues<br /> ·Make sure agents are adhering to the schedule<br /> ·Make sure all hours of operation are covered<br />

Job offers of Experis at Europe Language Jobs

Resource Controller

Belgium » Brussels Region

Customer Service » Workforce Planning

Languages: Swedish (Mother tongue)   Norwegian (Proficiency)   Finnish (Proficiency)   English (Proficiency)  

Coordinating a team of Technical Field Engineers, your are responsible to manage/coordinate HW reparations within an IT environment (B2B only):<br /> - manage the engineers planning<br /> - ordering the required spare-parts<br /> - close communication with customer<br /> <br /> Below some more specifics:<br /> <br /> Call Management / Planning / Dispatching tasks<br /> _ Promptly answer telephone calls in a professional way<br /> _ Focus on customer experience<br /> _ Keeps rigorous records and keeps team and customer updated on status and prog...