DESCRIPTION
Dreaming of living by the sea while building an international career? This is your chance.
Join a dynamic team in sunny Malta, one of Europe’s most exciting hubs for the iGaming industry. As a Customer Service Agent, you’ll help deliver an outstanding gaming experience to players around the world while gaining valuable skills in customer service, tech platforms, and the fast-growing online gaming sector.
You’ll be part of a vibrant team of 200+ international colleagues across Malta and Gibraltar, supporting customers across 11 global brands in their native languages.
Whether you’re starting your career or looking for your next adventure abroad, this role offers hands-on experience, career growth, and a lifestyle upgrade in the Mediterranean. ????
What You’ll Be Doing
Every day is different in this fast-paced and social environment. You’ll:
???? Be the voice of the brand
Support customers mainly via LiveChat (70%), as well as email and phone.
???? Help customers enjoy a smooth gaming experience
Guide players through our services across desktop and mobile platforms.
???? Solve problems and provide solutions
Answer questions, troubleshoot issues, and ensure customers leave every conversation satisfied.
???? Be part of a supportive international team
Collaborate with colleagues and help maintain a positive team atmosphere.
???? Contribute ideas and improvements
Share insights that help improve customer support and the overall player experience.
???? Work with other departments
Coordinate with teams such as Player Safety, Responsible Gambling, and CRM to ensure a safe and responsible environment.
???? Represent the customer internally
Provide feedback on player experiences to help improve our products and services.
What Success Looks Like
We’ll support you with training and coaching, and success in this role will be measured by:
⭐ Customer satisfaction scores
⭐ Quality of communication and empathy
⭐ Resolution of customer queries
⭐ Product and platform knowledge
⭐ Contribution to team initiatives
⭐ Performance reviews with your manager
⭐ Completing training and compliance activities
REQUIREMENTS
Who We’re Looking For
You don’t need to be an expert in iGaming — we’ll teach you everything you need to know.
What matters most is your attitude, communication skills, and motivation to learn.
✔ Fluency in Dutch and English
✔ A positive and reliable team player
✔ Strong problem-solving abilities
✔ Ability to multitask in a fast-paced environment
✔ Comfortable with basic internet and technical concepts
✔ Previous experience in customer support or service roles
OFFER
Why Move to Malta?
Malta isn’t just where you work — it’s where you live an amazing lifestyle.
☀️ 300+ days of sunshine per year
???? Beautiful beaches and crystal-clear water
???? A vibrant international community
???? Incredible Mediterranean food and culture
✈️ Easy travel around Europe
Malta is also Europe’s largest iGaming hub, making it the perfect place to launch or grow your career in the industry.
What You’ll Get
???? Competitive salary
???? Great fringe benefits
???? Live in one of Europe’s most beautiful destinations
???? Career development opportunities in the iGaming industry
✈️ Relocation support to help you move to Malta
???? Night shift bonus pay
???? Hybrid work options (office + home)
