Noi
Șterge căutarea

Oferte de job găsite pentru Daneză în România

1 oferte de job găsite

Oferte de job găsite pentru Daneză în România

1 oferte de job găsite

Consumer Care Support Agent with Danish - Bucharest

Bucharest , Romania

Obligatoriu
Opțional
Înscriere simplă
Locuri de muncă Danish în România. Suntem cea mai de încredere platformă internațională de locuri de muncă, oferind cele mai bune joburi în România pentru vorbitorii de Danish la companii de top! Folosește-ți abilitățile lingvistice pentru a găsi poziția potrivită și obține-ți următoarea experiență în străinătate. Răsfoiește o gamă largă de locuri de muncă Danish în România - pozițiile sunt disponibile în diverse sectoare și pentru diferite niveluri. Actualizăm zilnic cu noi joburi Danish în România!

Pays principaux avec des emplois en Danois :

Villes principales avec des emplois en Danois :

Consumer Care Support Agent with Danish - Bucharest

Bucharest ,Romania

Obligatoriu
Daneză
Opțional
EnglezăAvansat
Fii printre primii care aplică

DESCRIERE
Come and work with us.

Are you Danish native or fluent with good English communication skills?
Want to work in an ultra-modern office just a 2-minute walk from the metro and bus stations in Bucharest, Romania?
So we have the perfect opportunity for you!

Role Overview
The Country Consumer Care Support Agent provides front-line customer assistance across voice and digital channels (phone, email, chat). The role is responsible for delivering structured, process driven, and high-quality service while owning cases end-to-end. This position primarily delivers Level 1 (L1) support, with defined responsibilities to perform support tasks where knowledge, tools, and access allow resolution. The agent is accountable for service performance, case ownership, customer experience outcomes, and compliance with local regulatory requirements.

Service Scope Definition - Level 1 (Primary Scope):
  • Handle inbound and outbound contacts via phone, email, and chat.
  • Provide product guidance, setup support, activation assistance, and usage troubleshooting. Process order-related inquiries.
  • Handle standard complaint resolution within approved procedures.
  • Document all interactions accurately in CRM systems.
  • Own cases end-to-end until resolution or formal escalation.
  • Perform advanced troubleshooting using internal tools and knowledge base.
  • Coordinate internally with technical or back office teams.
  • Handle follow-up actions until final customer confirmation.
  • Ensure escalations include complete documentation and clear case summary.

Key Responsibilities

Customer Support Responsibilities
  • Respond promptly across approved channels in line with service level targets.
  • Own and manage cases to full resolution.
  • Apply structured diagnostic processes for troubleshooting.
  • Demonstrate empathy, active listening, and professional de-escalation techniques.
  • Handle complaints using recovery principles and solution-oriented communication.
  • Identify customer needs and recognize service improvement opportunities.
  • Maintain accurate case documentation and follow compliance procedures.

Performance & Operational Responsibilities
  • Manage workload effectively, including multi-case concurrency (digital channels).
  • Handle asynchronous case follow-up while maintaining SLA compliance.
  • Meet defined service, quality, and productivity targets.
  • Adhere to processes, scripts, and escalation matrices.
  • Demonstrate structured, process-driven working style.

Continuous Improvement & Collaboration
  • Identify recurring issues and suggest process or knowledge base improvements.
  • Participate in calibration sessions, training, and quality reviews.
  • Contribute to continuous improvement initiatives.

Core Competencies
  • Strong verbal and written communication skills.
  • Customer experience mindset with demonstrated empathy.
  • Active listening and complaint handling capability.
  • Ability to own cases end-to-end.
  • Multi-case concurrency handling (chat/email).
  • Effective asynchronous case management.
  • Structured and process-driven approach.
  • Strong problem-solving and analytical thinking.
  • Proactive identification of improvement opportunities.
  • Team collaboration and accountability.
  • Ability to work under pressure.


Qualifications
  • University degree or equivalent experience.
  • Previous contact center experience preferred Prior.
  • Experience supporting voice and digital channels.
  • Familiarity with CRM/ticketing systems.
  • Proficiency in MS Office tools.
  • Fluency in Danish (C1) and English (B2).


Benefits
  • Competitive wages.
  • Employee discounts.
  • Growth opportunities through various development programs.
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program.
  • Job stability.
  • Life-long skills and experience.
  • Excellent work culture.


Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!
CERINȚE

COMPETENȚE
Problem-Solving
Active Listening
jobs.jobHeader.FirstToApply