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DESCRIPTION
Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.
REQUIREMENTS
- Provide excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities
- Validate and enters data (e.g. applications, generic data maintenance, orders, resignation renewal) for multiple countries
- Perform deep and complex document validation and checks information for completeness and correctness in compliance with business conduct rules
- Investigate requests from Amway Business Owners and independently provides appropriate solutions based on experience and acquired Customer Service knowledge
- Assist other team members with daily duties
- Accurately enters and updates data records in various IT Systems
- Identify system errors and informs uplines about all ABO related issues
- Monitor and maintains inbound channels and document workflow
- Collaborate on daily basis with other Central Functions
- Contribute to high data quality and applies data governance standards
- Protect personal database and applies all legal requirements in regard to personal data protection
- Support Amway driven data entries or corrections in case of urgent exceptional situations to provide seamless ABO experience
- Generate innovative ideas and solutions that will increase ABO satisfaction and support an environment that embraces continuous improvement to drive customer value
- As Subject Matter Expert contributes to optimize cross-departmental process and workflows
- Contributes to projects in various departments outside of regular scope of responsibilities
What you'll need:
- Good knowledge of Greek (B1/B2 level)
- Good knowledge of English
- Knowledge of other European languages would be an advantage
- Bachelor University Degree
- Previous working experience with customers in a service-oriented area would be an asset
- Proficiency in working with IT systems
- Detail-oriented working style, able to combine and analyze critical information considering the needs of the business
- Strong focus on internal and external customers
- Enthusiastic approach to teamwork
- Flexibility and ability to manage pressure
