Inviting applications for the role of the Sales Program Specialist with German (Hybrid Lisbon)

Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards
• have strong interpersonal skills, verbal and written communication skills
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs
• act as a point of contact to provide consultative support on agencies and advertisers accounts
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction
• educate advertisers on product usage, troubleshoot and resolve complex cases
• complete the required tasks within the agreed turnaround times and standards of quality
• complete and pass all required training provided by the client

Minimum Qualifications

• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field
• comfortable over the phone and navigating CRM systems
• ability to provide exceptional customer support
• have strong understanding of social media
• preferably have experience working with social media monitoring
• preferably have strong IT knowledge
• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one

Preferred Qualifications:

• experience working with small and medium-sized businesses
• demonstrated success in driving revenue growth and exceeding sales targets
• strong understanding of social media marketing, online advertising sales, campaign management, and customer service
• completed sales or marketing certifications in digital marketing, social media marketing, etc

What can we offer?

• Attractive salary
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Language courses, professional training and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs