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Negotiation Skills jobs abroad

851 job offers found

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Scheduling Specialist - Dutch Speaker

Lisbon , Lisbon

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Relocation package
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Polish-speaking Digital Business Developer to Athens, Greece

Athens , Athens

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Japanese-speaking Game Presenter to Madrid, Spain

Madrid , Madrid

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English Sales Advisor for Software Company

Porto , Porto

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Swedish speaking Business Developer |Travel Industry -Athens

Athens , Athens

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Dutch-speaker Player Engagement Specialist to Malta

Birkirkara , Birkirkara

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Dutch-speaking Online Game Presenter to Malta

Sliema , Sliema

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Dutch-speaking Player Engagement Specialist to Malta

Birkirkara , Birkirkara

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French-speaking Custome Expert (Bet app) in Lisbon, Portugal

Lisbon , Lisbon

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English Sales Account Management Advisor - Porto, Portugal

Porto , Porto

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Business Development Representative with Danish

Krakow , Krakow

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Business Development Representative with Arabic

Krakow , Krakow

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Sofia , Sofia

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Facility Supervisor

Belgrade , Belgrade

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Level 1 Customer Support Agent (Office-based) || German

Timișoara , Timișoara

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Dutch Service Desk (2,000 start bonus- Hybrid- Housing help)

Budapest , Budapest

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Sales Executive (SaaS, warm leads)

Warsaw , Warsaw

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German-speaking customer support to Lisbon

Lisbon , Lisbon

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Finnish CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

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Swedish CS, trainer, QA, TL - Riga - Paid Relocation

Riga , Riga

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job offers of HCLTech at Europe Language Jobs

Scheduling Specialist - Dutch Speaker

Lisbon , Portugal

Mandatory:
DESCRIPTION

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

 

As a Scheduling Specialist with HCL Technologies, you will be supporting our Dutch stakeholders’ Service Provider network, ensuring that their service coordination is functioning at optimal levels. The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize client driven tasks.

Responsibilities

  • Monitor and balance our client’s call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
  • Identify barriers that limit the working capacity of external Service Providers and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
  • Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
  • Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
  • Implement and meet established cost targets, through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.
REQUIREMENTS

Qualifications

  • High School Degree or Secondary School Completion Equivalent. A bachelor’s degree in any field is preferred.
  • Advanced level usage of the Microsoft Office Suite, particularly to platforms that allow issue documentation and frequent updates to drafted content.
  • The ability to multi-task and analyse various profiles at the same time, as is relevant to solve any arising issues.
  • Role model behaviours, and accountability for personal errors and correction. .
  • Specialized Customer Service Skills, especially with strong capacity to influence customer opinion and direction.
  • Required Language Thresholds:

o Dutch: (C2: Native-Level Fluency)

o English: (B2-Independent User Level)

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