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Senior Customer Service Representative - Polish Speaking open_in_new
explore Budapest , Hungary
DESCRIPTION
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a
Senior Customer Service Representative – Polish speaking!
Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:
- Coordinate the order management process of clients in the automotive industry
- Maintain customer and material master database
- Enter customer orders and follow them up
- Manage customer requests and queries
- Be logging, assigning, supervising progress of complaints & claims from receipt to completion
- Interact with customers and stakeholders in a professional, friendly and efficient manner
- Facilitate the invoicing process
REQUIREMENTS
What You will need to be successful:
- Proficiency in Polish and solid English knowledge
- Solid experience in the field of Customer Service in an SSC environment
- Experience with CRM systems (Salesforce, Siebel, SAP, etc.)
- Customer oriented approach
- Flexible, motivated personality
- Good communication skills
- Ability to work in Budapest at least 2 days/week
