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Customer Delight for Social Media – Russian speaker Lisbon open_in_new
explore Lisbon , Portugal
DESCRIPTION
Are you looking for a job as a Customer Service Representative for Social Media?
Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Our client is a leading global technology company that aims to build community and bring the world closer together. They provide popular social networking services that enable people to connect, share, and discover.
Responsibility
- Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
- Provide pre and post-sales support to enhance clients' experience;
- Identify and solve problems, such as technical bugs and ads' delivery issues;
- Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
- Pro-actively identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from our customers to engineering.
REQUIREMENTS
- Fluent written and verbal communication skills in Russian (C2);
- Good knowledge of English (minimum C1);
- Computer skills (mandatory basic skills and preferential advanced skills like coding);
- Be emphatic and helpful;
- Excellent communication and interpersonal skills and team spirit;
- Soft-skills for de-escalating situations when needed;
- Fast learner capacity;
- Availability Monday to Sunday, including rotating weekends.