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Job offers with languages in Europe
sutherland
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DESCRIPTION
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
🎯 About the Role
We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.
Key Responsibilities
- Handle inbound customer calls and provide professional support
- Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
- Provide accurate information and troubleshoot basic issues
- Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
- Document customer interactions accurately in the system
- Maintain high standards of quality, empathy and professionalism in every call
REQUIREMENTS
🧠 What We’re Looking For
Must-have:
Norwegian – minimum B2 level
English – minimum B2 level
Undergraduate, graduate, postgraduate degree or equivalent
Strong communication and active listening skills
Good computer skills and ability to work with multiple systems
Nice-to-have:
Previous experience in customer service, BPO or telecommunications
Experience with CRM or ticketing systems
Strong problem-solving and customer-focused mindset
OFFER
🎁 What You’ll Get
💰 Compensation & Benefits
Competitive salary + performance-based bonuses
Additional health insurance
Food vouchers
Fully paid training and onboarding
Relocation support for eligible candidates moving to Sofia
🏢 Work Environment
On-site position in our Sofia office (Relocation to Bulgaria with 21 days accommodation)
Monday–Friday | 09:00–18:00
🚀 No Sales. No Upselling. Just Great Customer Service.
If you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.
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