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German Speaking Customer Care in Prague + relocation support

Prague , Prague

Easy apply
Relocation package
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Brand Ambassador German Speaker

Prague , Prague

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Procure to Pay Operations Analyst with German

Prague , Prague

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Procurement Junior Purchasing Agent with German

Prague , Prague

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German Speaking Sales Representative - Remote or Office bas

Prague , Prague

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Airline Client Service Specialist with German

Prague , Prague

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Kundenbetreuer/in mit Deutsch

Prague , Prague

Easy apply
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HR Trusted Advisor role with German & Czech

Prague , Prague

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Relocation package
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HIGHLIGHTED
job offers of Dunross s.r.o at Europe Language Jobs

German Speaking Customer Care in Prague + relocation support

Prague , Czech Republic

Mandatory:
DESCRIPTION

In this role you will be helping people when they require medical assistance while travelling abroad. You will asess each individual situation, then coordinate with medical and transport teams to provide best outcomes.

Full on the job training will be provided so while previous experience is an advantage it is not a requirement.

Plus to help you out in the beginning we will provide 2 weeks accomodation in a hotel free of charge while you look for an apartment.

 

Main responsibilities:

  • Handle any inbound or outbound communication related to medical assistance.
  • Register all communications and actions taken in the company's systems.
  • Coordinate all logistic arrangements necessary to properly assist customers in need.
  • Coordinate with the Medical Team according to standard escalation processes.
  • Have a good knowledge of all products & be able to efficiently check all terms & conditions required for each case.
  • Follow the customers’ guidelines and Service Level Agreements (SLA) according to set regulations and GDPR Instructions.
REQUIREMENTS
  • Fluent German
  • Advanced English (B2/C1)
  • Empathy towards customers
  • Good level of organisation, multi-tasking and effective time management
  • Flexible and fast thinking, cool-headed in stressful situations
  • Ability to analyse a situation and find a solution
  • Time flexibility (work in shifts) - possible 40% of working time work from HOME OFFICE after probation period

ARE YOU THE PERFECT CANDIDATE?
German speaking jobs in Prague | Europe Language Jobs