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explore Thessaloniki , Thessaloniki
German Customer Service for Miele open_in_new
explore Thessaloniki , Greece
Are you driven by a constant need for improvement? Do you speak German fluently? Join our customer service team for Miele!
By joining forces with Miele, the leading manufacturer of premium domestic appliances, we are committed to ensuring we live and work by the motto “Immer Besser”; always better.
As we are growing rapidly, we are looking for a like-minded talent to join our Customer Service team– fluent in German– who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion.
If you share our passion for continuous improvement and our appreciation for quality-conscious brands, apply now and join us in Greece!
Some of your daily tasks:
- Communicating through various channels (e-mail, chat & phone) to address product or service issues.
- Advising customers on the proper use of their electric appliances.
- Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
- Expediting corrections and/or adjustments; following up to ensure resolution.
- Assisting with the processing of refunds or exchanges.
- Arranging the placement of orders.
We’ll love it if you have:
- High level of fluency in German.
- Good communication skills in English.
- Customer support/troubleshooting experience will be appreciated.
- Familiarity with the brand is preferred.
- Strong verbal and written communication skills utilizing active listening.
- Experience within the household appliance/commercial equipment industry is a plus.
- Comfortable with the use of basic technology tools.
- A positive, can-do attitude that shines through every interaction.