About us:

Polo Valley Located in the heart of San Enrique, bordering Sotogrande, Polo Valley is a premier equestrian resort and a world-class destination for the sport of polo. Set across a breathtaking estate featuring three professional polo fields, we offer an unparalleled range of experiences, from intensive polo programmes and personalized coaching to bespoke corporate trips, luxury holidays, and exclusive events. At Polo Valley, we believe the guest experience starts with a passionate, proactive team. We operate with a high-performance culture where innovation and meticulous attention to detail are the standards. Whether we are hosting a high-stakes match or a scenic river hack, our goal is to provide a seamless, premium service that reflects the natural beauty and prestige of our surroundings. Joining our team means stepping into a dynamic environment where no two days are the same, and where every member plays a critical role in upholding the "Polo Valley Standard."

About the role: The Club & Guest Experience Host/Coordinator is a dual-role professional responsible for the seamless integration of client hospitality and operational readiness. You are the primary point of contact for our international members and guests, managing their journey from the first confirmation email to the final post-match refreshment. This is an active, on-site role. While you will manage digital bookings and rotas, you are also responsible for the physical "stage" of the club, ensuring that guest areas, buggies, and setups are flawless. You lead the Guest Experience team by example, balancing administrative precision with hands-on facility care.

Key Responsibilities

• Guest Relations: Manage the end-to-end client journey, from pre-arrival communications to post-departure follow-ups, ensuring a personalized, premium experience. You will also curate the "club lifestyle" by arranging local dining, transport, and bespoke experiences.
• Operational Command: Coordinate the weekly polo program across all departments (Grooms, Grounds, and Operations). You will be responsible for the absolute accuracy of the club’s booking platform and internal rotas.
• Standard Bearer: Lead the daily "reset" of the club hospitality and guest areas. You are responsible for ensuring our environment is always pristine, overseeing everything from physical upkeep to the readiness of club buggies and equipment.
• Event & Hospitality Logistics: Plan and supervise the setup for polo sessions and matches. This includes managing hospitality stations, coordinating "light bites" and tapas services, and leading the aesthetic setup of social hours.
• Growth & Representation: Conduct professional site visits and venue tours for prospective clients, expertly showcasing the property’s assets, including the stables, and fields.
• Inventory & Support: Oversee the on-site shop and rental equipment inventory while working closely with housekeeping to maintain impeccable standards of hygiene and order across the estate.